Water Quality Has Changed
Hard-water spots returning, unusual tastes or odors, staining, or other changes may mean your equipment needs attention.
EQUIPMENT SERVICE
Request Water Treatment Service
Something Not Working as Expected?
When to contact us
Something Not Working as Expected?
You don’t need to diagnose the problem yourself. If you notice a change in your water or equipment performance, our local team can help.
Water Flow or Pressure Has Dropped
A noticeable change in water pressure or drinking-water flow can indicate a filter or system issue.
Your Equipment Looks or Sounds Different
Leaks, alerts, unusual sounds, or equipment operating differently than normal are good reasons to contact us.
Routine Maintenance Didn’t Help
If you’ve checked the salt, changed a filter, or completed basic maintenance and the problem continues, let us know.
Before you submit
Help Us Understand the Problem
A few details can give our team a helpful starting point. When requesting service, tell us what you’ve noticed, when the problem started, and what type of system you have.
If possible, include:
- Your service address
- Kinetico model or system type
- Clear photos of the equipment
- Photos of labels, leaks, or visible alerts
WHAT TO EXPECT
From Service Request to Next Step
1
Tell Us What’s Happening
Describe the problem and any changes you’ve noticed with your water or equipment.2
Share Your System Details
Provide your system type or model along with photos or other helpful information when available.3
We’ll Review the Request
Our team will use the information you provide to better understand the issue and determine what may be needed.4
Get the Right Support
We’ll help determine the appropriate next step for your water treatment equipment.Local equipment support
Service From a Team That Knows Water Treatment
Kinetico of OKC is a family-owned and operated water treatment company with more than 20 years of industry experience.
Our local team provides equipment support, maintenance, troubleshooting, salt and filter service, and owner guidance throughout the Oklahoma City area.
Got questions?
Questions About Requesting Service
Do I need to know what’s wrong before requesting service?
No. Tell us what you’re noticing and provide any system information or photos you have. We’ll help determine the next step.
What information should I provide?
Your service address, system type or model, a description of the problem, when it started, and photos of the equipment can all be helpful.
What if I only need salt or filters?
If your equipment is working properly and you need help with routine salt or filter needs, explore our Salt & Filter Service options.
What if I just have a question about my system?
For general questions about supplies, routine care, filters, or your equipment, visit Owner Support.
